Guest Experience Concierge — Front Desk

Avion Hospitality; Dallas (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Avion Hospitality seeks a Front Desk Agent to warmly greet guests, register arrivals, and handle reservations, check-ins, and departures with precision and courtesy.

You will provide detailed information on hotel services, local attractions, and operating hours while coordinating with other departments to ensure a smooth guest experience. A positive, adaptable attitude and strong communication are essential for success.

Qualifications

• High school diploma or equivalent required; related college coursework helpful.
• Experience in a hotel or related field preferred.
• Positive upbeat personality with a desire to deliver outstanding guest service.
• Ability to multi-task, be detail-oriented and solve problems for guests.
• Clear communication and accurate information handling required.
• Ability to evaluate options quickly and work well under pressure.
• Comfort with basic arithmetic and handling financial information.
• Proficiency with Microsoft Office and brand standards.

Responsibilities

• Greet and register guests and provide friendly, service-oriented interactions.
• Handle check-ins/outs and assist with reservations, rates, and inquiries.
• Operate hotel switchboard and communicate with guests professionally.
• Provide information on hotel services, local attractions, and hours.
• Coordinate with other departments and support event needs as required.
• Maintain appearance and grooming per brand standards and policies.
• Follow safety, security, and emergency procedures as needed.
• Maintain knowledge of property amenities and promotions.

Skills

Positive attitude

Customer service

Multi-tasking

Detail-oriented

Problem solving

Communication

Numerical skills

Microsoft Office

Flexible schedule

Education

High school diploma

Related college coursework

Hotel industry experience

Tools

Microsoft Office Suite

Job description

Avion Hospitality seeks a Front Desk Agent to warmly greet guests, register arrivals, and handle reservations, check-ins, and departures with precision and courtesy.

You will provide detailed information on hotel services, local attractions, and operating hours while coordinating with other departments to ensure a smooth guest experience. A positive, adaptable attitude and strong communication are essential for success.