Guest Experience Concierge

Avion Hospitality; Indianapolis (IN); On-site; USD 30,000 - 38,000; Full time

Job summary

Avion Hospitality is seeking a Front Desk Agent to warmly greet guests, register arrivals, and set a positive tone at check-in. You will handle reservations, provide local information, and assist guests with billing and inquiries while maintaining brand standards and a welcoming atmosphere.

We require a High School diploma or equivalent, strong communication, and the ability to multi-task in a busy hotel environment. Flexibility to work evenings, nights, weekends, and holidays is essential.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Strong customer service orientation and positive attitude.

Responsibilities

• Greet and register guests with a warm, service-oriented approach.
• Assist guests with reservations, check-ins/check-outs, and inquiries.
• Provide information on local points of interest and services.

Skills

Guest service

Multi-tasking

Communication

Problem solving

Numerical ability

Reading & writing

Flexible schedule

Microsoft Office

Education

High school diploma

College coursework helpful

Job description

Avion Hospitality is seeking a Front Desk Agent to warmly greet guests, register arrivals, and set a positive tone at check-in. You will handle reservations, provide local information, and assist guests with billing and inquiries while maintaining brand standards and a welcoming atmosphere.

We require a High School diploma or equivalent, strong communication, and the ability to multi-task in a busy hotel environment. Flexibility to work evenings, nights, weekends, and holidays is essential.