Guest Experience Concierge

Avion Hospitality; Kansas City (MO); On-site; USD 31,000 - 38,000; Full time

Job summary

Avion Hospitality is seeking a Front Desk Agent to greet and register guests, manage reservations, and provide exceptional service throughout their stay. You will handle check-ins/outs, answer inquiries, and assist with concierge tasks while promoting hotel services and local attractions.

The role emphasizes courteous, efficient guest interactions, brand-standard appearance, and collaboration with hotel teams to ensure a smooth guest experience.

Qualifications

• High school diploma or equivalent required; college coursework helpful.
• Experience in hotel or related field preferred.
• Positive upbeat personality with desire to deliver outstanding guest service.
• Ability to multitask, be detail-oriented, and solve problems for internal and external customers.

Responsibilities

• Greet and register guests upon arrival.
• Assist guests with reservations and inquiries about services.
• Operate front desk computer system and telephone switchboard.
• Provide information on local attractions, hours of operation, and services.
• Handle check-ins and check-outs in a courteous, efficient manner.
• Maintain familiarity with rates, packages, and promotions.
• Collaborate with other hotel departments to ensure guest satisfaction.
• Maintain professional appearance and comply with brand standards.

Skills

Customer service

Multi-tasking

Communication

Problem solving

Teamwork

Education

High School diploma or equivalent

College coursework helpful

Tools

Microsoft Office

Job description

Avion Hospitality is seeking a Front Desk Agent to greet and register guests, manage reservations, and provide exceptional service throughout their stay. You will handle check-ins/outs, answer inquiries, and assist with concierge tasks while promoting hotel services and local attractions.

The role emphasizes courteous, efficient guest interactions, brand-standard appearance, and collaboration with hotel teams to ensure a smooth guest experience.