Guest Experience Concierge (Hotel Front Desk)

Koosh Collection; Florida; On-site; USD 36,000 - 54,000; Full time

Job summary

Koosh Collection in New York seeks a positive hotel front desk agent to greet guests, register them, assign rooms, and handle inquiries. You will manage guest information, issue keys, and ensure a smooth check-in and check-out experience.

The ideal candidate has strong communication, a customer service mindset, and the ability to stay calm under pressure. Prior hospitality or front desk experience is preferred, and proficiency with Microsoft Office and reservation systems is a plus.

Qualifications

• High school diploma or equivalent (GED accepted).
• Experience with Microsoft Office and reservation management systems.
• 1 year of hospitality front desk experience preferred.
• Strong communication and customer-service skills under pressure.

Responsibilities

• Welcome guests and register them at check-in; provide keys and room numbers; record guest information.
• Handle guest inquiries and resolve complaints as needed.
• Maintain accurate records of guest accounts and charges.
• Manage room bookings in person, online, and via phone; respond to questions about rooms, rates, and rewards programs.
• Coordinate with housekeeping to ensure rooms are ready for guests.

Skills

Communication skills

Customer service

Interpersonal skills

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Handle customer complaints as necessary • Bookkeeping: keep accurate records of all hotel guest account information • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Connect with the housekeeping department to ensure guest accommodations are ready Qualifications: • High school diploma, GED, or equivalent • Has previous experience or working knowledge of Microsoft Office and reservation management systems • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Well-versed in taking telephone calls and handling stressful situations • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

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