Guest Experience Concierge

Avion Hospitality; Saint Petersburg (FL); On-site; USD 33,000 - 42,000; Full time

Job summary

Avion Hospitality in Saint Petersburg, FL is seeking a Front Desk Agent to greet guests, register arrivals, assist with reservations, handle check-ins/check-outs, and deliver attentive service that enhances guest satisfaction during the stay. The ideal candidate has a high school diploma, strong communication, and the ability to multi-task in a fast-paced hotel environment, including evenings and weekends.

Familiarity with hotel operations and basic MS Office is a plus, with a positive,

Qualifications

• High School diploma or equivalent required; College course work in related field helpful.
• Experience in a hotel or related field preferred.
• Positive, upbeat personality with a desire to deliver outstanding customer service.
• Ability to multi-task, be detail-oriented, and solve problems for guests.
• Clear communication and basic numerical/data handling skills.
• Able to work a varied schedule including evenings, nights, weekends, and holidays.
• Knowledge of hotel products and guest services; familiarity with hospitality terminology.

Responsibilities

• Greet guests and register arrivals in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming and wear the brand uniform.
• Assist with check-ins/check-outs and information requests from guests.
• Handle reservations, inquiries about services, hours, and local attractions.
• Coordinate with other departments to ensure guest requests are fulfilled.
• Stay informed on rates, packages, and promotions and manage guest communications effectively.

Skills

Customer service

Communication

Multi-tasking

Problem solving

MS Office

Education

High School diploma

College coursework in related field

Hotel experience

Tools

Booking systems

Telephone switchboard

Job description

Avion Hospitality in Saint Petersburg, FL is seeking a Front Desk Agent to greet guests, register arrivals, assist with reservations, handle check-ins/check-outs, and deliver attentive service that enhances guest satisfaction during the stay. The ideal candidate has a high school diploma, strong communication, and the ability to multi-task in a fast-paced hotel environment, including evenings and weekends.

Familiarity with hotel operations and basic MS Office is a plus, with a positive,