Guest Experience Concierge

Avion Hospitality; Dallas (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

Avion Hospitality in Dallas is seeking a Front Desk Agent to greet and register guests, assist with reservations, and handle concierge duties while ensuring courteous, efficient service throughout a guest's stay.

You will manage check-ins/outs, operate the front desk system, coordinate with departments, and help guests with information on local attractions and services. High energy and a friendly attitude are essential.

Qualifications

• High School diploma or equivalent required; College course work in related field helpful.
• Experience in a hotel or related field preferred.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
• Ability to multi-task, be detail-oriented, and problem solve for internal and external customers.
• Must convey information clearly and evaluate among actions quickly.
• Ability to work under pressure in stressful situations.
• Excellent listening, communication, and arithmetic skills.
• Familiarity with hotel products and guest services.

Responsibilities

• Greet and register guests at the Front Desk.
• Handle reservations, check-ins and check-outs in a friendly, efficient manner.
• Provide concierge services and information on local area attractions.
• Operate the Front Desk computer system and telephone switchboard.
• Maintain professional appearance and adhere to brand standards.
• Coordinate with other hotel departments to ensure guest satisfaction.
• Maintain knowledge of rates, packages, and promotions.

Skills

Customer service

Multi-tasking

Detail oriented

Problem solving

Communication

Education

High School diploma or equivalent

College coursework in related field helpful

Tools

Microsoft Office

Job description

Avion Hospitality in Dallas is seeking a Front Desk Agent to greet and register guests, assist with reservations, and handle concierge duties while ensuring courteous, efficient service throughout a guest's stay.

You will manage check-ins/outs, operate the front desk system, coordinate with departments, and help guests with information on local attractions and services. High energy and a friendly attitude are essential.