Front Desk Concierge & Guest Experience

Avion Hospitality; Houston (TX); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Avion Hospitality in Houston is seeking a Front Desk Agent to greet guests, check them in and out, and provide attentive service throughout their stay. You will handle reservations, hotel information, and guest requests with a courteous, accurate approach.

Responsibilities include using the front desk system, coordinating with departments, and maintaining a welcoming environment during evenings, nights, weekends and holidays. Previous hotel experience is preferred.

Qualificações

• Must have strong customer service orientation.
• Ability to multitask and stay organized in a fast-paced hotel environment.
• Strong communication skills and clarity in conveying information.

Responsabilidades

• Greet and register guests at check-in and check-out.
• Maintain high standards of personal appearance and grooming per brand standards.
• Handle reservations, inquiries, and information requests efficiently and courteously.
• Operate the Front Desk computer system and log packages and messages as needed.
• Collaborate with other departments to ensure guest satisfaction and smooth operations.

Conhecimentos

Customer service

Multitasking

Communication

Numerical operations

Problem solving

Microsoft Office

Formação académica

High school diploma

College coursework in related field

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Avion Hospitality in Houston is seeking a Front Desk Agent to greet guests, check them in and out, and provide attentive service throughout their stay. You will handle reservations, hotel information, and guest requests with a courteous, accurate approach.

Responsibilities include using the front desk system, coordinating with departments, and maintaining a welcoming environment during evenings, nights, weekends and holidays. Previous hotel experience is preferred.