Guest Experience Specialist

Avion Hospitality; Brentwood (AL); On-site; USD 26,000 - 36,000; Full time

Job summary

Avion Hospitality is seeking a Front Desk Agent to greet guests, register arrivals, and deliver outstanding service throughout the stay. You will handle reservations, check-ins/outs, and provide concierge assistance while maximizing occupancy and guest satisfaction.

Ideal candidates have a high school diploma, strong communication skills, and the ability to multi-task under pressure. Prior hotel experience and proficiency with MS Office are a plus; a positive, upbeat attitude is essential.

Qualifications

• High School diploma or equivalent required; college coursework in related field helpful.
• Experience in a hotel or related field preferred.
• Positive and upbeat personality with a desire to deliver outstanding customer service.
• Ability to multi-task, be detail-oriented, and problem solve for internal and external customers.
• Effective communication and ability to work under pressure.

Responsibilities

• Greet and register guests in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming per brand standards.
• Handle check-ins and check-outs efficiently and courteously.
• Answer inquiries about hotel services, facilities, and local attractions.
• Use front desk computer systems and telephone switchboard effectively.
• Coordinate with other departments to ensure guest satisfaction and smooth operations.
• Be aware of rates, packages, and promotions; manage reservations and rate quotes.
• Log and deliver packages, mail, and messages to guests when needed.
• Maintain knowledge of property amenities and local events.

Skills

Guest service

Multi-tasking

Clear communication

Problem solving

Attention to detail

Teamwork

Microsoft Office

Education

High School diploma

College coursework in related field (helpful)

Tools

Microsoft Office Suite

Job description

Avion Hospitality is seeking a Front Desk Agent to greet guests, register arrivals, and deliver outstanding service throughout the stay. You will handle reservations, check-ins/outs, and provide concierge assistance while maximizing occupancy and guest satisfaction.

Ideal candidates have a high school diploma, strong communication skills, and the ability to multi-task under pressure. Prior hotel experience and proficiency with MS Office are a plus; a positive, upbeat attitude is essential.