Guest Experience Concierge — Front Desk

Mehr Consultancy; Galesburg (IL); On-site; USD 22,041 - 26,174; Full time

Job summary

Mehr Consultancy is seeking a friendly Front Desk Agent to deliver excellent service to our guests. The ideal candidate will have strong communication, problem-solving, and conflict-resolution skills, with the ability to work independently and handle stressful situations.

Responsibilities include checking guests in and out, handling inquiries, managing payments, coordinating with housekeeping, and maintaining a tidy lobby. Proficiency with Windows and office software is expected.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to work independently and handle stressful situations.
• Proficiency in Windows operating systems and office software.
• Ability to work well with others and develop positive working relationships.
• Ability to lift up to 50 pounds occasionally and 10 pounds frequently.

Responsibilities

• Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
• Handle guest requests and complaints promptly and professionally.
• Manage cash drawer and process payments (room charges, cash, debit, or credit).
• Keep the front desk area and lobby clean and organized.
• Coordinate with housekeeping to ensure room readiness for guests.
• Provide guests with directions and information about the property and local attractions.
• Answer guest calls, messages, and process requests or concerns.
• Run daily reports and ensure the accuracy of information.
• Assist guests with special requests and ensure their satisfaction.
• Follow all company policies, safety procedures, and maintain confidentiality of guest information.

Skills

Communication

Customer service

Problem solving

Conflict resolution

Teamwork

Education

High school diploma

Tools

Windows OS

Office software

Job description

Mehr Consultancy is seeking a friendly Front Desk Agent to deliver excellent service to our guests. The ideal candidate will have strong communication, problem-solving, and conflict-resolution skills, with the ability to work independently and handle stressful situations.

Responsibilities include checking guests in and out, handling inquiries, managing payments, coordinating with housekeeping, and maintaining a tidy lobby. Proficiency with Windows and office software is expected.