Guest Experience Concierge

Hotel Management and Consulting, Inc.; Saint Joseph (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

DailyPay access

Medical benefits

Dental benefits

Vision benefits

Paid time off (full-time)

Employee Assistance Program

Career growth

Job summary

Hotel Management and Consulting, Inc. is seeking a positive, professional Guest Attendant to be the face of our property and first point of contact for guests.

The role emphasizes excellent customer service, efficient front desk operations, and assisting with sales initiatives to boost occupancy. The position requires strong communication, organization, and problem-solving skills, with a willingness to adapt to a changing schedule.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Front Office Operations: Daily property operations including reservations, renewals, check-outs, and check-ins. Review and approval of front office paperwork and reports.
• Guest Services: Ensuring guest needs are met. Conduct tours for potential guests and close sales. Fulfill special guest requests (e.g., linen exchanges).
• Laundry Duties: Complete all laundry responsibilities including washing, drying, folding, and organizing linens and towels. Maintain clean and organized laundry area.
• Cleaning & Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property.
• Sales & Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned.

Skills

Customer service

Hotel operations

Computer skills

Communication skills

Time management

Problem-solving

Flexible schedule

Job description

Hotel Management and Consulting, Inc. is seeking a positive, professional Guest Attendant to be the face of our property and first point of contact for guests.

The role emphasizes excellent customer service, efficient front desk operations, and assisting with sales initiatives to boost occupancy. The position requires strong communication, organization, and problem-solving skills, with a willingness to adapt to a changing schedule.