Guest Experience Concierge | Front Desk & Sales

Hotel Management and Consulting, Inc.; Lebanon (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Hourly pay

DailyPay access

Medical, dental, vision

PTO for full-time

Employee assistance program

Career growth

Job summary

Hotel Management and Consulting, Inc. is seeking a friendly, professional Guest Attendant to be the face of our property and assist guests with reservations, check-ins, and special requests. This role emphasizes service excellence and a positive, proactive approach.

The position requires strong communication, problem-solving, and organizational skills, with a willingness to adapt to a changing schedule. Daily duties include front desk tasks, guest services, and coordination with housekeeping as

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Front Office Operations: reservations, renewals, check-outs, check-ins; review front office paperwork and reports.
• Guest Services: meet guest needs, conduct tours for potential guests, close sales, fulfill special requests.
• Laundry Duties: wash, dry, fold, organize linens and towels; maintain laundry area.
• Cleaning & Maintenance: vacuum, dust, sanitize public areas; ensure supplies are stocked across the property.
• Sales & Marketing: assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: know and follow property emergency procedures; ensure security needs are met.

Skills

Customer service

Communication skills

Problem solving

Organizational skills

Flexible schedule

Proactive

Tools

POS system

Computer skills

Job description

Hotel Management and Consulting, Inc. is seeking a friendly, professional Guest Attendant to be the face of our property and assist guests with reservations, check-ins, and special requests. This role emphasizes service excellence and a positive, proactive approach.

The position requires strong communication, problem-solving, and organizational skills, with a willingness to adapt to a changing schedule. Daily duties include front desk tasks, guest services, and coordination with housekeeping as