Guest Experience Specialist

Hotel Management and Consulting, Inc.; Mobile (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Daily Pay

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee Assistance Program

Career growth

Job summary

Hotel Management and Consulting, Inc. is seeking a friendly, professional Guest Attendant to be the face of the property and the first point of contact for guests.

This role involves front desk operations, guest services, and supporting sales initiatives while maintaining hotel cleanliness and guest satisfaction. The position requires excellent communication, strong organizational skills, and a willingness to work a changing schedule.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Front Office Operations: reservations, renewals, check-ins, check-outs; review front office paperwork and reports.
• Guest Services: meet guest needs, conduct tours, close sales, fulfill special requests (e.g., linen exchanges).
• Laundry Duties: wash, dry, fold, organize linens and towels; maintain laundry area.
• Cleaning & Maintenance: vacuum, dust, sanitize public areas; ensure supplies are stocked and distributed.
• Sales & Marketing: assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: follow property emergency procedures and ensure security needs are met.
• Other duties as assigned.

Skills

Customer service

Communication

Time management

Problem-solving

Proactive

Flexibility

Tools

MS Office

Job description

Hotel Management and Consulting, Inc. is seeking a friendly, professional Guest Attendant to be the face of the property and the first point of contact for guests.

This role involves front desk operations, guest services, and supporting sales initiatives while maintaining hotel cleanliness and guest satisfaction. The position requires excellent communication, strong organizational skills, and a willingness to work a changing schedule.