Guest Experience Associate - Front Desk & Sales

Hotel Management and Consulting, Inc.; Macon (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

DailyPay

Medical benefits

Dental benefits

Vision benefits

Paid time off

EAP

Job summary

Hotel Management and Consulting, Inc. is seeking a positive, professional Guest Attendant who will be the face of the property and the first contact for guests.

This on-site role supports reservations, check-ins/outs, guest services, laundry, cleaning, and sales initiatives to boost occupancy. The ideal candidate has strong communication and organizational skills, 1+ year in customer service, and a proactive approach to problem solving; willingness to adapt to a changing schedule is essential.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Front Office Operations: Reservations, renewals, check-outs, check-ins; review front office paperwork and reports.
• Guest Services: Meet guest needs, conduct tours for potential guests, close sales, fulfill special requests (e.g., linen exchanges).
• Laundry Duties: Wash, dry, fold, and organize linens; maintain laundry area cleanliness.
• Cleaning & Maintenance: Vacuum, dust, sanitize public areas; ensure supplies are stocked and distributed.
• Sales & Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: Know and follow property emergency procedures; ensure security needs are met.
• Other Duties as Assigned.

Skills

Customer service

Computer skills

Communication

Organization

Problem-solving

Proactive

Flexible schedule

Job description

Hotel Management and Consulting, Inc. is seeking a positive, professional Guest Attendant who will be the face of the property and the first contact for guests.

This on-site role supports reservations, check-ins/outs, guest services, laundry, cleaning, and sales initiatives to boost occupancy. The ideal candidate has strong communication and organizational skills, 1+ year in customer service, and a proactive approach to problem solving; willingness to adapt to a changing schedule is essential.