Guest Experience Specialist

Hotel Management and Consulting, Inc.; Junction City (KS); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

DailyPay

Medical benefits

Dental benefits

Vision benefits

Paid time off

Employee Assistance Program

Career growth opportunities

Job summary

Hotel Management and Consulting, Inc. seeks a positive Guest Attendant to be the face of the property and first contact for guests. This on-site role emphasizes hospitality, guest relations, and sales-oriented service to improve occupancy.

The candidate should have at least one year in customer service, strong communication, and problem-solving skills, plus proactivity and adaptability to a changing schedule. Full-time position with benefits and growth opportunities available.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving abilities.
• Proactive in solving problems and able to adapt to a changing schedule.

Responsibilities

• Front Office Operations: reservations, renewals, check-outs, and check-ins; review front office paperwork.
• Guest Services: meet guest needs, conduct tours for prospects, close sales, fulfill special guest requests.
• Laundry Duties: wash, dry, fold, and organize linens; maintain laundry area.
• Cleaning & Maintenance: vacuum, dust, sanitize public areas, stock cleaning supplies.
• Sales & Marketing: assist in-house guest sales and occupancy initiatives.
• Emergency Procedures: follow property procedures and ensure security.
• Other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Time management

Problem-solving

Proactive problem solving

Scheduling flexibility

Job description

Hotel Management and Consulting, Inc. seeks a positive Guest Attendant to be the face of the property and first contact for guests. This on-site role emphasizes hospitality, guest relations, and sales-oriented service to improve occupancy.

The candidate should have at least one year in customer service, strong communication, and problem-solving skills, plus proactivity and adaptability to a changing schedule. Full-time position with benefits and growth opportunities available.