Guest Experience Associate – Front Desk & Guest Services

Regis Corporation; Indio (CA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Hourly rate

DailyPay access

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee Assistance Program

Career growth

Job summary

Hotel Management and Consulting, Inc. is seeking a positive, professional Guest Attendant who will be the face of our property and the first point of contact for guests.

This role offers exposure to front desk operations, guest services, and on-site sales initiatives within a collaborative team environment. The ideal candidate has strong communication, organization, and problem-solving skills, with a willingness to adapt to a changing schedule and contribute to a high-quality guest experience.

Qualifications

• Minimum of one year in customer service.
• Hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Front Office Operations: Daily property operations including reservations, renewals, check-outs, and check-ins. Review and approval of front office paperwork and reports.
• Guest Services: Ensuring guest needs are met. Conduct tours for potential guests and close sales. Fulfill special guest requests (e.g., linen exchanges).
• Laundry Duties: Complete all laundry responsibilities including washing, drying, folding, and organizing linens and towels. Maintain clean and organized laundry area.
• Cleaning & Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property.
• Sales & Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned.

Skills

Customer service

Hotel operations

Computer skills

Excellent communication

Organizational skills

Time management

Problem-solving

Flexibility schedule

Tools

Front Office Software

Job description

Hotel Management and Consulting, Inc. is seeking a positive, professional Guest Attendant who will be the face of our property and the first point of contact for guests.

This role offers exposure to front desk operations, guest services, and on-site sales initiatives within a collaborative team environment. The ideal candidate has strong communication, organization, and problem-solving skills, with a willingness to adapt to a changing schedule and contribute to a high-quality guest experience.