Guest Experience Concierge

esacareers; Orlando (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and handle payments following company procedures. The role emphasizes safety, daily front desk paperwork, and maintaining a welcoming, organized lobby environment.

The GSR will promote ESA's service culture, resolve guest issues, and contribute to a positive guest experience through attentive service and cross-training in housekeeping and related areas.

Qualifications

• High school diploma or GED or equivalent experience.
• Proficient English for guest interactions.
• Experience in front desk or guest services preferred.

Responsibilities

• Assist guests and respond to requests with follow-through.
• Process reservations, registration, payment and checkouts per guidelines.
• Maintain cash, credit card and city ledger accounts accurately.

Skills

English proficiency

PMS knowledge

Education

High school diploma/GED

Tools

Property Management System

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and handle payments following company procedures. The role emphasizes safety, daily front desk paperwork, and maintaining a welcoming, organized lobby environment.

The GSR will promote ESA's service culture, resolve guest issues, and contribute to a positive guest experience through attentive service and cross-training in housekeeping and related areas.