Guest Experience Specialist - Front Desk & Reservations

esacareers; Mobile, Daphne (AL, AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Competitive wages

Great working environment

Employee Recognition

Vision Insurance

401(k) Savings Plan

Employee Assistance Program

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and process payments per company guidelines. This role requires daily front desk tasks, strong customer service, and adherence to safety standards.

The GSR will handle reservations, maintain a welcoming lobby, and ensure accurate cash handling while promoting ESA’s service culture across all guest touchpoints.

Qualifications

• High School Diploma or GED or equivalent experience.
• Proficient English communication and guest service experience preferred.
• Experience with front desk operations and hotel systems is beneficial.

Responsibilities

• Demonstrates and promotes a 100% commitment to guest experience.
• Assists guests and responds to requests with follow-through.
• Resolve guest issues through Make it Right while upholding ESA service culture.
• Process reservations, registration, payment, and departures per guidelines.
• Manage collection efforts and balance cash, credit cards, and city ledger.

Skills

English proficiency

PMS experience

Safety procedures knowledge

Routine reports & audits

Math for payments

Good judgment

Guest issue resolution

Education

High School Diploma or GED

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and process payments per company guidelines. This role requires daily front desk tasks, strong customer service, and adherence to safety standards.

The GSR will handle reservations, maintain a welcoming lobby, and ensure accurate cash handling while promoting ESA’s service culture across all guest touchpoints.