Guest Experience Agent — Front Desk

esacareers; Raleigh (NC); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Weekly Pay

Competitive wages

Great Working Environment

Employee Recognition

Vision Insurance

401(k) Savings Plan

Employee Assistance Program

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments per company guidelines. The GSR will complete front desk daily paperwork and uphold safety and security procedures for guests and associates.

Responsibilities include processing reservations, registrations, payments, and departures; handling in-house balances; maintaining a clean and organized lobby and front desk area; and promoting ESA's service culture

Qualifications

• High School Diploma or GED; or 1–3 months related experience.
• Ability to operate the property management system.
• Strong English communication skills.

Responsibilities

• Assist guests and respond to requests with follow-through.
• Process reservations, registration, payment, and departures.
• Handle cash, credit card and city ledger accounts.
• Answer phones and provide front desk support.
• Resolve guest issues using the Make it Right process.
• Maintain a clean, organized front desk, lobby and guest areas.
• Assist with breakfast display setup and common area upkeep.

Skills

English proficiency

PMS (property management system)

Education

High School Diploma or GED

Tools

Property management system

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments per company guidelines. The GSR will complete front desk daily paperwork and uphold safety and security procedures for guests and associates.

Responsibilities include processing reservations, registrations, payments, and departures; handling in-house balances; maintaining a clean and organized lobby and front desk area; and promoting ESA's service culture