Guest Experience Specialist

esacareers; Phoenix, Tempe (AZ, AZ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

EAP

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and process payments while following company guidelines. This frontline role requires delivering a welcoming experience and maintaining front desk operations.

The GSR will handle reservations, maintain records, support safety procedures, and participate in breakfast setup and housekeeping cross-training as needed.

Qualifications

• High school diploma or GED required or equivalent experience.
• 1–3 months related experience preferred.
• Proficient English communication with guests and colleagues.
• Ability to operate front desk systems and perform audits when needed.

Responsibilities

• Assist guests, answer phones, and manage check-in/check-out.
• Process reservations, registrations, payments, and departures per guidelines.
• Handle guest requests and pursue Make it Right solutions with courtesy.
• Maintain cash, credit card, and city ledger records accurately.

Skills

English proficiency

PMS software

Audit function

Guest issue resolution

Education

High school diploma or GED

Tools

Property Management System (PMS)

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and process payments while following company guidelines. This frontline role requires delivering a welcoming experience and maintaining front desk operations.

The GSR will handle reservations, maintain records, support safety procedures, and participate in breakfast setup and housekeeping cross-training as needed.