Guest Experience Concierge

esacareers; Earth City (MO); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great environment

Recognition Programs

Vision Insurance

401(k) Savings

EAP

Discount Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments in line with company guidelines. The GSR will ensure front desk paperwork is completed and safety procedures followed.

This role requires delivering a high level of hospitality, resolving guest issues through Make it Right, maintaining a clean front desk area, processing reservations, and promoting ESA’s service culture.

Qualifications

• High school diploma or GED or equivalent experience.
• Ability to communicate clearly with guests and teammates.
• Ability to handle payments and maintain accurate cash/credit in ledgers.

Responsibilities

• Assist guests, answer phones, and check guests in/out.
• Process reservations, registrations, payments and departures.
• Maintain front desk area and comply with safety procedures.
• Resolve guest issues through ESA's Make it Right process.
• Promote ESA's service culture and upsell when appropriate.

Skills

Guest service

Communication

Cash handling

Phone support

PMS software

Education

High School Diploma or GED

Tools

Property Management System

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments in line with company guidelines. The GSR will ensure front desk paperwork is completed and safety procedures followed.

This role requires delivering a high level of hospitality, resolving guest issues through Make it Right, maintaining a clean front desk area, processing reservations, and promoting ESA’s service culture.