Guest Experience Specialist

esacareers; Portland, Tigard (OR, OR); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and handle payments in line with company guidelines. The role emphasizes delivering an exceptional guest experience and maintaining front desk operations with accuracy and courtesy.

The GSR will use the property management system, process reservations, and support safety and security procedures while promoting ESA's service culture and teamwork across hotel staff.

Qualifications

• Understand and communicate in English proficiently to interact with guests and staff.
• Proficient operation of the property management system and related front desk tasks.
• Adhere to safety guidelines, procedures, and company policies.
• Complete routine guest-related reports and documentation.

Responsibilities

• Provide exceptional guest experience and assist guests with requests.
• Answer phones, check guests in and out, and process payments per guidelines.
• Resolve guest issues through the Make it Right process while upholding ESA's service culture.
• Maintain front desk area, lobby, and common areas in a clean and organized manner.
• Promote ESA services and convert inquiries into reservations and occupied rooms.
• Collect guest information and probe for potential sales leads.

Skills

English proficiency

PMS software

Safety compliance

Guest service

Problem solving

Cash handling

Education

High School diploma or GED

Tools

Property Management System (PMS)

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and handle payments in line with company guidelines. The role emphasizes delivering an exceptional guest experience and maintaining front desk operations with accuracy and courtesy.

The GSR will use the property management system, process reservations, and support safety and security procedures while promoting ESA's service culture and teamwork across hotel staff.