Guest Experience Concierge

Candlewood Suites Miami Doral, an IHG Hotel; Miami (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a friendly Front Desk Clerk for Candlewood Suites Miami Doral, an IHG Hotel. You will greet guests, register them, handle payments, and ensure an exceptional stay with attentive, courteous service.

You will manage check-ins/outs, provide information about local attractions, and respond promptly to guest needs, maintaining high standards around the clock.

Qualifications

• High school diploma preferred.
• Hospitality experience preferred, but not required.
• Ability to perform moderate mathematical calculations using a calculator.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to input information using a moderately complex computer system.

Responsibilities

• Greet customers immediately with a friendly welcome and provide information about hours and local attractions.
• Complete registration by inputting data, selecting rooms, and coding keys; stand and move throughout front office.
• Verify and imprint credit cards; handle cash, vouchers, and other payments; post charges to guest accounts.
• Answer phones clearly in English, relay messages, and retrieve mail and packages as requested.
• Close accounts at checkout and resolve guest concerns per guidelines; document issues for follow-up.

Skills

Customer service

Communication skills

Computer literacy

Problem solving

Education

High school diploma

Job description

Driftwood Hospitality Management is seeking a friendly Front Desk Clerk for Candlewood Suites Miami Doral, an IHG Hotel. You will greet guests, register them, handle payments, and ensure an exceptional stay with attentive, courteous service.

You will manage check-ins/outs, provide information about local attractions, and respond promptly to guest needs, maintaining high standards around the clock.