Guest Experience Host - Front Desk (Miami)

Residence Inn Miami West FL Turnpike; Miami (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management operates the Residence Inn Miami West/Turnpike. The Front Desk Associate greets guests, checks in/out, and ensures guest satisfaction with friendly, accurate service.

This role requires courtesy, attention to detail, and the ability to use a computer system to process registrations and payments. Applicants should have a high school diploma, strong English communication skills, and the capacity to handle cash, refunds, and guest inquiries.

Qualifications

• High school diploma or equivalent; education level is preferred.
• Hospitality experience is preferred but not required.
• Proficient with a calculator for moderately complex calculations.
• Ability to communicate effectively in English, both written and spoken.
• Ability to input data accurately using a computer system.

Responsibilities

• Greet guests warmly and register them efficiently.
• Input and retrieve information in the computer system, confirm details.
• Verify and imprint payment methods, handle transactions and balance cash.
• Answer calls with clear English and route messages as needed.
• Close guest accounts at checkout and address any concerns or complaints.
• Keep the front desk area neat and assist other staff as needed.
• Follow all safety, security, and company policies.

Skills

Guest service

Communication

English proficiency

Cash handling

Problem solving

Education

High school diploma

Tools

Calculator

Computer system

Job description

Driftwood Hospitality Management operates the Residence Inn Miami West/Turnpike. The Front Desk Associate greets guests, checks in/out, and ensures guest satisfaction with friendly, accurate service.

This role requires courtesy, attention to detail, and the ability to use a computer system to process registrations and payments. Applicants should have a high school diploma, strong English communication skills, and the capacity to handle cash, refunds, and guest inquiries.