Guest Experience Specialist - Front Desk

Driftwood Hospitality Management; Florida; On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management in Florida is seeking a Front Desk Clerk to greet guests, register arrivals, and ensure a smooth check-in experience that aligns with the hotel’s quality standards. This role requires standing for long periods, operating a computer system, and balancing multiple guest needs with a positive attitude.

You will handle guest accounts, process payments, and provide information on local attractions while delivering courteous service throughout shifts.

Qualifications

• Greet guests warmly and register them efficiently.
• Handle payments and balance house bank.
• Communicate effectively in English with guests and staff.
• Operate computer and reservation systems accurately.
• Stand for long periods and stay composed during busy shifts.

Responsibilities

• Greet customers immediately with a friendly welcome and provide accurate information.
• Complete registration using the computer system and assign rooms.
• Verify credit cards, handle cash, and balance the house bank.
• Answer phones clearly in English and relay messages.
• Resolve guest concerns and ensure satisfaction at checkout.
• Maintain neat front desk area and follow safety procedures.

Skills

Guest service

English communication

Payment handling

Multi-tasking

Teamwork

Education

High school diploma

Tools

Calculator

POS system

Computerized reservation system

Job description

Driftwood Hospitality Management in Florida is seeking a Front Desk Clerk to greet guests, register arrivals, and ensure a smooth check-in experience that aligns with the hotel’s quality standards. This role requires standing for long periods, operating a computer system, and balancing multiple guest needs with a positive attitude.

You will handle guest accounts, process payments, and provide information on local attractions while delivering courteous service throughout shifts.