Guest Experience Specialist — Front Desk

Driftwood Hospitality Management; Juno Beach (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management in Florida seeks a Front Desk Clerk to greet guests, register arrivals, and ensure a seamless checkout experience, upholding the hotel's high service standards.

The role requires friendly communication, accurate data entry, and effective handling of payments and inquiries while maintaining a welcoming, safe, and well-organized front desk area during a variety of shifts.

Qualifications

• Greet guests warmly and resolve inquiries with courtesy.
• Input guest data and process check-ins/outs accurately.
• Handle payments, make change, and balance cash.
• Communicate clearly in English with guests and staff.
• Adhere to safety and hotel policies.

Responsibilities

• Greet guests and register them efficiently.
• Manage room assignments and issue keys.
• Process payments and close guest accounts.
• Answer calls and relay messages.
• Resolve guest issues following policies.

Skills

Customer service

English proficiency

Communication skills

Calm under pressure

Education

High school diploma

Tools

Front desk software

POS system

Job description

Driftwood Hospitality Management in Florida seeks a Front Desk Clerk to greet guests, register arrivals, and ensure a seamless checkout experience, upholding the hotel's high service standards.

The role requires friendly communication, accurate data entry, and effective handling of payments and inquiries while maintaining a welcoming, safe, and well-organized front desk area during a variety of shifts.