Guest Experience Specialist - Front Desk

Driftwood Hospitality Management; Fort Lauderdale (FL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management in Fort Lauderdale, FL seeks a Front Desk Associate to greet guests, register arrivals, and ensure a memorable stay. You will handle check-in/out, verify payments, and provide information on local attractions with a friendly, professional demeanor.

The role requires strong English communication, the ability to multitask, and a willingness to work in a fast-paced hotel environment 24/7.

Qualifications

• Experience in guest-facing roles preferred but not required.
• Excellent communication and interpersonal skills.
• Ability to use a computer for check-in/check-out and basic transactions.
• Ability to read, listen and communicate effectively in English.

Responsibilities

• Greet guests warmly and register them efficiently at check-in.
• Code electronic keys and process payments accurately.
• Maintain accuracy when posting charges to guest accounts.
• Answer phones promptly and convey information clearly.
• Resolve guest issues with discretion and escalate when necessary.
• Maintain cleanliness and order in front desk areas.

Skills

Customer service

English proficiency

Multitasking

Education

High school diploma

Job description

Driftwood Hospitality Management in Fort Lauderdale, FL seeks a Front Desk Associate to greet guests, register arrivals, and ensure a memorable stay. You will handle check-in/out, verify payments, and provide information on local attractions with a friendly, professional demeanor.

The role requires strong English communication, the ability to multitask, and a willingness to work in a fast-paced hotel environment 24/7.