Guest Experience Concierge

externalmanagement-highgate; Irving (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Jury duty leave

Personal leave

Medical leave

Military leave

Job summary

Highgate Hotels seeks a Front Office Agent in Irving, TX to deliver attentive guest service during check-in, stay, and checkout, while maximizing occupancy and revenue. The role requires strong communication, multitasking, and knowledge of reservations and promotions.

Candidates should have a high school diploma (college coursework helpful) and computer experience. The position is full-time with comprehensive benefits and a focus on courteous, service-oriented interactions.

Qualifications

• College coursework in related field helpful.
• High School diploma or equivalent required.
• Experience in a hotel or a related field preferred.
• Computer experience required.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, and entertainment.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Balance and prepare shift paperwork per hotel standards.
• Be familiar with rates, packages, and promotions.
• Maintain a clean and organized front desk area.
• Communicate effectively with guests and colleagues.

Skills

Customer service

Communication skills

Multitasking

Cash handling

Hospitality terminology

Attention to detail

Teamwork

Education

High School diploma or equivalent

College coursework helpful

Tools

Front desk software

Computer experience

Job description

Highgate Hotels seeks a Front Office Agent in Irving, TX to deliver attentive guest service during check-in, stay, and checkout, while maximizing occupancy and revenue. The role requires strong communication, multitasking, and knowledge of reservations and promotions.

Candidates should have a high school diploma (college coursework helpful) and computer experience. The position is full-time with comprehensive benefits and a focus on courteous, service-oriented interactions.