Guest Experience Specialist — Front Desk

Highgate; Irving (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan with employer匹配

Paid holidays

Paid vacation

Paid sick leave

Job summary

Highgate Hotels invites applications for a Front Desk Agent at the Hyatt House Las Colinas in Irving, TX. You will greet guests, process check-ins and checkouts, and promote hotel services with a focus on guest satisfaction.

The role requires good communication and multitasking abilities in a fast-paced hospitality environment, with a strong emphasis on accuracy and courteous service.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet guests and check them in/out efficiently.
• Provide information on local area, services and promotions.
• Maintain knowledge of rates, packages and promotions.

Skills

Guest service

Multitasking

Cash handling

Communication

Education

High School diploma or equivalent

Tools

Front Desk software

MS Windows

Job description

Highgate Hotels invites applications for a Front Desk Agent at the Hyatt House Las Colinas in Irving, TX. You will greet guests, process check-ins and checkouts, and promote hotel services with a focus on guest satisfaction.

The role requires good communication and multitasking abilities in a fast-paced hospitality environment, with a strong emphasis on accuracy and courteous service.