Guest Experience Agent - Front Desk

careershub-highgate; Irving (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Paid jury duty leave

Tuition reimbursement

Job summary

Highgate Hotels in Irving, TX is seeking a Front Office Agent to provide attentive, courteous service to guests during check-in, stay, and check-out, while maximizing room revenue. The role requires strong written and verbal communication, ability to multitask, and familiarity with hotel systems, with a warm, professional demeanor.

Experience in hospitality is preferred, with full-time hours and a benefits package.

Qualifications

• College coursework in related field helpful.
• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Must communicate effectively with guests and staff.

Responsibilities

• Answer inquiries from guests regarding services and local attractions.
• Follow all cash handling and credit policies.
• Be familiar with rate promotions and in-house groups.
• Handle check-ins and checkouts in a courteous manner.
• Operate Front Desk computer system and stay aware of rates.
• Balance and close shift paperwork.
• Maintain promotions and guest programs.
• Assist guests with safe deposit boxes.

Skills

Customer service

Communication

Multitasking

Hospitality terminology

Attention to detail

Teamwork

Listening skills

Cash handling

Education

High School diploma or equivalent

College coursework in related field helpful

Job description

Highgate Hotels in Irving, TX is seeking a Front Office Agent to provide attentive, courteous service to guests during check-in, stay, and check-out, while maximizing room revenue. The role requires strong written and verbal communication, ability to multitask, and familiarity with hotel systems, with a warm, professional demeanor.

Experience in hospitality is preferred, with full-time hours and a benefits package.