Guest Experience Concierge

Coury Hospitality; Carmel (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

Coury Hospitality is seeking a Front Office professional to warmly welcome guests, manage check-in/check-out, and promote hotel services. You will assist guests, coordinate with departments, and maintain guest satisfaction in a fast-paced Front Office environment.

The role emphasizes accurate account handling, knowledge of hotel offerings, and strong guest relations. Applicants should be able to multitask and stay composed under pressure, ensuring a memorable guest experience.

Qualifications

• Clear and pleasant English communication with guests, management and coworkers.
• Strong customer-relations skills focused on guest satisfaction.
• Able to handle upset guests calmly and resolve issues.
• Maintain professional appearance and demeanor.
• Basic computer input and cashiering skills.
• Experience with cashiering or basic accounting is a plus.
• Ability to multitask in a fast-paced environment.
• Maintain excellent attendance and punctuality.
• Knowledge of local area and attractions.

Responsibilities

• Greet guests and visitors professionally and efficiently.
• Register guests in an accurate and courteous manner.
• Assist with check-out and settle accounts following procedures.
• Provide information on hotel services, rates, and promotions.
• Maintain key control and security procedures.
• Coordinate with other departments and staff to fulfill guest requests.
• Respond to safety and emergency procedures and report issues to management.
• Handle lost and found items and maintain confidentiality.

Skills

English communication

Customer relations

Handling guest complaints

Professional appearance

Basic computer skills

Cashier experience

Multitasking

Punctuality

Area knowledge

Tools

Keyboard & printer operation

Job description

Coury Hospitality is seeking a Front Office professional to warmly welcome guests, manage check-in/check-out, and promote hotel services. You will assist guests, coordinate with departments, and maintain guest satisfaction in a fast-paced Front Office environment.

The role emphasizes accurate account handling, knowledge of hotel offerings, and strong guest relations. Applicants should be able to multitask and stay composed under pressure, ensuring a memorable guest experience.