Guest Experience Champion - Front Desk

Coury Hospitality; Fort Worth (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

Coury Hospitality is seeking a Front Desk/Guest Services Associate to warmly welcome guests, manage registrations, and coordinate check-out in a fast-paced environment. You will promote hotel services, provide local information, and ensure guest satisfaction through accurate billing and attentive service.

The role requires strong English communication, excellent customer relations, and the ability to handle cash transactions. Join a team-focused property committed to hospitality excellence.

Qualifications

• Must have strong English communication skills, both written and spoken.
• Excellent customer-relations abilities and a friendly, professional demeanor.
• Experience with cash handling and basic accounting principles.
• Ability to multitask in a fast-paced front desk environment.
• Professional appearance and conduct required.

Responsibilities

• Greet guests and visitors warmly and assist with check-in/check-out.
• Provide information about hotel services, amenities, and local attractions.
• Maintain accurate guest accounts and process payments at checkout.
• Keep knowledge of hotel rates, promotions, and facilities up to date.
• Ensure security procedures and confidentiality of guest information.
• Collaborate with other departments to support guest satisfaction.
• Respond to guest questions and requests promptly and courteously.

Skills

English communication

Customer relations

Cash handling

Multitasking

Professional appearance

Job description

Coury Hospitality is seeking a Front Desk/Guest Services Associate to warmly welcome guests, manage registrations, and coordinate check-out in a fast-paced environment. You will promote hotel services, provide local information, and ensure guest satisfaction through accurate billing and attentive service.

The role requires strong English communication, excellent customer relations, and the ability to handle cash transactions. Join a team-focused property committed to hospitality excellence.