Guest Experience Concierge - Front Desk

Delta Hotels by Marriott; Chesapeake (VA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

LTD Hospitality Group is hiring a Front Desk Associate to welcome guests and manage registrations at the front desk. You will ensure efficient, courteous service and accurate room assignments with attentiveness to special requests.

Key responsibilities include check-ins/outs, cash handling, guest inquiries, and promoting loyalty programs while maintaining high standards of hospitality and teamwork.

Qualifications

• Demonstrates sincere desire to exceed guest expectations
• Excellent oral and written communication skills
• Dependable and punctual
• Proficient with computer systems
• Minimum high school diploma or equivalent
• Able to work weekends and holidays

Responsibilities

• Greet and register guests, assign rooms and handle special requests
• Manage guest check-ins and checkouts in a friendly, professional manner
• Balance cash, checks and other transactions at shift end
• Provide information on hotel services, directions, and local attractions
• Maintain front desk area neat and safe and communicate guest needs to relevant departments
• Promote hotel brand loyalty programs and ongoing promotions
• Handle inquiries and coordinate with housekeeping and other teams as needed
• Follow cash handling procedures and company policies

Skills

Customer service

Communication

Reliability

Computer skills

Education requirement

Weekend/holiday availability

Education

High school diploma or equivalent

Tools

POS system

Job description

LTD Hospitality Group is hiring a Front Desk Associate to welcome guests and manage registrations at the front desk. You will ensure efficient, courteous service and accurate room assignments with attentiveness to special requests.

Key responsibilities include check-ins/outs, cash handling, guest inquiries, and promoting loyalty programs while maintaining high standards of hospitality and teamwork.