Front Desk Guest Experience Specialist

Coury Hospitality; Cathedral City (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Coury Hospitality is seeking a friendly front desk guest services associate who will warmly greet guests, manage check-in/check-out, and promote hotel amenities. You will assist visitors and staff with information, handle reservations, and coordinate with other departments to ensure a seamless experience.

Responsibilities include accurately processing payments, maintaining knowledge of hotel offerings, and delivering service recovery when issues arise.

Qualifications

• Excellent English communication, both written and oral.
• Strong customer relations and guest-satisfaction focus.
• Calm under pressure and able to handle difficult guests.
• Professional appearance and demeanor.
• Experience with cashier duties and basic accounting.
• Proficient with computers, printers, and data entry.
• Willing to work weekends and holidays.
• Knowledge of local area and attractions.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests and visitors in a warm, professional manner.
• Register guests checking in, handle reservations and preferences.
• Provide information on hotel services, rates, and local attractions.
• Promote hotel amenities and upsell where appropriate.
• Process payments and settle accounts at check-out.
• Maintain security and confidentiality of guest information.
• Coordinate with front desk and administration teams.
• Attend safety and security training.
• Report issues to management and assist with service recovery.
• Perform other duties as assigned.

Skills

English communication

Customer service

Cashier / basic accounting

Multitasking

Professional appearance

Problem resolution

Computer literacy

Attendance & punctuality

Weekend/holiday availability

Tools

POS/checkout systems

Job description

Coury Hospitality is seeking a friendly front desk guest services associate who will warmly greet guests, manage check-in/check-out, and promote hotel amenities. You will assist visitors and staff with information, handle reservations, and coordinate with other departments to ensure a seamless experience.

Responsibilities include accurately processing payments, maintaining knowledge of hotel offerings, and delivering service recovery when issues arise.