Front Desk Concierge: Create Unmatched Guest Moments

Coury Hospitality; Coraopolis (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

Coury Hospitality is hiring a Front Desk Agent to warmly welcome guests, manage check-ins/outs, reservations, and payments with a service-first mindset. You will verify guest details, explain amenities, and coordinate with housekeeping to ensure rooms are ready on time.

Strong communication and multitasking skills are essential. Ideal candidates have a high school diploma, customer service experience, and possibly PMS familiarity.

Qualifications

• High school diploma or equivalent preferred.
• Previous Front Desk, customer service, or hospitality experience preferred, but not required.
• Hotel PMS experience preferred.
• Familiarity with reservations, check-in and check-out procedures, guest billing, and payment processing is a plus.
• Strong customer service, interpersonal, and communication skills.
• Ability to manage multiple tasks while maintaining accuracy and attention to detail.
• Strong problem-solving skills and the ability to handle guest concerns professionally.
• Basic computer skills, including email, data entry, and standard office applications.
• Ability to handle cash, credit card transactions, and guest accounts in accordance with hotel procedures.
• Ability to follow established policies, service standards, and security procedures.
• Ability to communicate effectively with guests, fellow Curators, and hotel leadership.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality and exercise sound judgment when handling guest information.
• Ability to work flexible hours, including mornings, evenings, weekends, and holidays, based on business needs.
• Bilingual English/Spanish communication skills preferred, but not required.

Responsibilities

• Process guest arrivals and departures, reservations, payments, and account adjustments accurately.
• Verify guest information, confirm reservation details, and ensure correct room assignments.
• Explain hotel amenities, services, policies, and local attractions to help guests enjoy their stay.
• Answer incoming calls, respond to inquiries, and direct requests to the appropriate department.
• Listen to guest concerns, find solutions, and follow through to ensure satisfaction.
• Coordinate with housekeeping to confirm room status and special requests for timely readiness.
• Communicate with maintenance and other departments to address guest needs promptly.
• Maintain accurate guest records and handle payments with proper cash-handling procedures.
• Process reservations and assist guests with changes, cancellations, and special requests.
• Identify opportunities to personalize service and make guests feel recognized and appreciated.

Skills

Customer service

Communication

Multitasking

Problem solving

Teamwork

Attention to detail

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Hotel PMS software

Reservations system

Payment processing systems

Job description

Coury Hospitality is hiring a Front Desk Agent to warmly welcome guests, manage check-ins/outs, reservations, and payments with a service-first mindset. You will verify guest details, explain amenities, and coordinate with housekeeping to ensure rooms are ready on time.

Strong communication and multitasking skills are essential. Ideal candidates have a high school diploma, customer service experience, and possibly PMS familiarity.