Guest Experience Concierge

Concord Hospitality Enterprises Co.; Wayne (NJ); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Life insurance

Disability options

401k with company match

Discounted room rates

Training & development

Job summary

Concord Hospitality Enterprises Co. seeks a Front Desk Clerk to deliver exceptional guest experiences with friendly, attentive service. You will manage check-ins/outs, reservations, inquiries, and payments while maintaining a welcoming lobby environment.

Ideal candidates have a high school diploma or equivalent and prior hospitality or customer service experience. A multitasking, detail-oriented approach and flexibility to work evenings, weekends, and holidays are essential.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Strong communication

Guest service

Multitasking

Organization

Cash handling

Professionalism

Flexibility

Attention to detail

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises Co. seeks a Front Desk Clerk to deliver exceptional guest experiences with friendly, attentive service. You will manage check-ins/outs, reservations, inquiries, and payments while maintaining a welcoming lobby environment.

Ideal candidates have a high school diploma or equivalent and prior hospitality or customer service experience. A multitasking, detail-oriented approach and flexibility to work evenings, weekends, and holidays are essential.