Guest Experience Concierge

Bally's Baton Rouge; Baton Rouge (LA); On-site; USD 17,000 - 24,000; Full time

Job summary

Bally's Baton Rouge is seeking a friendly front desk associate to welcome guests and support hotel operations. You will check in and out guests, answer phones, manage reservations, and process payments, ensuring accuracy and courtesy throughout all interactions.

The role requires a high school diploma, comfort with hotel software, and a cooperative mindset to uphold service standards during busy periods. Experience with computers is preferred, and training on our systems is provided.

Qualifications

• High school diploma or equivalent required.
• Experience with hotel operating systems preferred.
• Previous experience with computers is preferred.
• Hotel experience preferred.

Responsibilities

• Check in and checkout guests in a friendly, professional, timely manner.
• Answer phones within 3 rings following the script.
• Create and update guest reservations based on availability.
• Process payments and postings to guest folios.
• Maintain knowledge of occupancy and events affecting front desk operations.
• Report safety hazards and maintenance issues to supervisor.

Skills

Guest relations

Phone etiquette

Teamwork

Computer literacy

Education

High school diploma or equivalent

Tools

Hotel operating systems

Job description

Bally's Baton Rouge is seeking a friendly front desk associate to welcome guests and support hotel operations. You will check in and out guests, answer phones, manage reservations, and process payments, ensuring accuracy and courtesy throughout all interactions.

The role requires a high school diploma, comfort with hotel software, and a cooperative mindset to uphold service standards during busy periods. Experience with computers is preferred, and training on our systems is provided.