Guest Services & Front Desk Specialist

Bally's Interactive; Baton Rouge (LA); On-site; USD 17,000 - 24,000; Full time

Job summary

Bally's Interactive in Baton Rouge, LA, is seeking a friendly front desk associate to greet guests, manage check-ins and check-outs, and uphold high service standards. You will answer phones, handle reservations, and coordinate with housekeeping to ensure smooth arrivals and stays.

Responsibilities include processing payments, posting to guest folios, maintaining occupancy knowledge, and promptly reporting safety or maintenance issues.

Qualifications

• High school diploma or equivalent required
• Experience with hotel operating systems preferred
• Previous experience with computers is preferred
• Hotel Experience preferred

Responsibilities

• Check in and check out guests in a friendly, timely manner.
• Assigns guest accommodations in accordance with procedures and SOPs.
• Answer phones within 3 rings while following the company phone script.
• Process guest payments and post to guest folios.
• Maintain knowledge of occupancy status and events that affect front desk operations.

Skills

Guest service

Communication

Multitasking

Education

High school diploma

Tools

Hotel operating systems

Computer skills

Job description

Bally's Interactive in Baton Rouge, LA, is seeking a friendly front desk associate to greet guests, manage check-ins and check-outs, and uphold high service standards. You will answer phones, handle reservations, and coordinate with housekeeping to ensure smooth arrivals and stays.

Responsibilities include processing payments, posting to guest folios, maintaining occupancy knowledge, and promptly reporting safety or maintenance issues.