Guest Experience Specialist (Front Desk)

Bally's Corporation; Baton Rouge (LA); On-site; USD 17,000 - 24,000; Full time

Job summary

Bally's Corporation in Baton Rouge, LA is seeking a motivated Front Desk professional to ensure high-quality service for guests and team members. You will handle check-in/check-out, reservations, and front desk communications with a focus on accuracy and hospitality.

The role requires a high school diploma (or equivalent) and experience with hotel systems or computers is preferred. This on-site position offers daily interaction with guests and opportunities for growth within the hotel operations.

Qualifications

• High school diploma or equivalent required
• Experience with hotel operating systems preferred
• Previous experience with computers is preferred
• Hotel Experience preferred

Responsibilities

• Build guest and team member positive relations.
• Participates in departmental and company meetings.
• Ensure consistent high-quality service to all our team members and guests.
• Perform a friendly, professional, and timely check in and checkout processes for arrivals and departures.
• Assign guest accommodations in accordance with procedures and SOPs.
• Answer phones within 3 rings while following the company phone script.
• Accurately take messages for guest and initiate actions as needed.
• Ensure proper ID and a form of payment is obtained during guest check in.
• Create and update guest reservations upon request based on hotel availability.
• Follows room availability and reports any issues to supervisor.
• Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios.
• Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation.
• Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
• Able to articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets.
• Brings any problems to the attention of the manager or supervisor on duty.
• Must proactively prioritize needs and effectively manage resources.
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party.
• Performs related duties as assigned.

Job description

Bally's Corporation in Baton Rouge, LA is seeking a motivated Front Desk professional to ensure high-quality service for guests and team members. You will handle check-in/check-out, reservations, and front desk communications with a focus on accuracy and hospitality.

The role requires a high school diploma (or equivalent) and experience with hotel systems or computers is preferred. This on-site position offers daily interaction with guests and opportunities for growth within the hotel operations.