Guest Experience Specialist (Front Desk & VIP Services)

Bally's Corporation; Dover (DE); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Free rides with DART for new hires

Delaware Commute Solutions reimburse m

Job summary

Bally's Corporation is seeking a friendly hotel front desk associate to check guests in and out, handle reservations, and promote hotel services. You will provide courteous service, manage payments, and coordinate with VIP guests while maintaining accuracy and efficiency throughout each shift.

This role requires weekend, holiday, and night availability, a high school diploma, and basic computer skills. You will contribute to a welcoming environment, assist guests with directions and local

Qualifications

• Must have computer experience.
• Outgoing, friendly personality and positive attitude.
• Able to work independently and take initiative.
• Reliable with good reliability and initiative.
• Must pass a background check.
• Must be able to speak, read and write English.

Responsibilities

• Ensures guest satisfaction and revenue optimization during check-in/out and coordination of hotel services.
• Registers guests promptly; supports group check-in/out and VIP arrivals; stays informed of events.
• Processes guest payments according to policies and procedures.
• Responds to guest requests and promotes hotel services and local attractions.
• Resolves minor complaints and informs supervisor of major issues.
• Books reservations or coordinates with VIP Services.
• Handles departmental cash, posts charges, and prepares cashier reports.
• Provides exceptional customer service and works safely.
• Communicates effectively with colleagues and guests; follows policies.
• Complies with recycling program and performs other duties as assigned.

Skills

Computer experience

Outgoing personality

Independent work

Reliable and initiative

Background check

English proficiency

Education

High School (preferred)

Job description

Bally's Corporation is seeking a friendly hotel front desk associate to check guests in and out, handle reservations, and promote hotel services. You will provide courteous service, manage payments, and coordinate with VIP guests while maintaining accuracy and efficiency throughout each shift.

This role requires weekend, holiday, and night availability, a high school diploma, and basic computer skills. You will contribute to a welcoming environment, assist guests with directions and local