Guest Experience Concierge

Executive Hotel Management; Baton Rouge (LA); On-site; USD 19,000 - 22,000; Full time

Job summary

Executive Hotel Management in Baton Rouge is seeking a friendly Guest Services Representative to welcome guests from check-in to check-out. You will connect with guests and provide information about hotel facilities to ensure a memorable stay in a fast-paced environment.

The role emphasizes strong communication, active listening, and reliable, computer-literate service. Salary ranges from $14–$16 hourly, reflecting a focus on hospitality excellence and guest satisfaction.

Qualifications

• Excellent verbal communication skills.
• Computer skills.
• Problem-solving skills.
• Active listening skills.
• Personal accountability skills.

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Assist guests with check-in and check-out procedures efficiently and accurately.
• Respond to guest inquiries and provide information about hotel facilities and services.
• Handle guest requests and complaints promptly and in accordance with hotel policies.
• Maintain a clean and organized lobby area to enhance the overall guest experience.

Skills

Verbal communication

Computer skills

Problem solving

Active listening

Personal accountability

Tools

POS/CRM basics

Job description

Executive Hotel Management in Baton Rouge is seeking a friendly Guest Services Representative to welcome guests from check-in to check-out. You will connect with guests and provide information about hotel facilities to ensure a memorable stay in a fast-paced environment.

The role emphasizes strong communication, active listening, and reliable, computer-literate service. Salary ranges from $14–$16 hourly, reflecting a focus on hospitality excellence and guest satisfaction.