Guest Experience Concierge - Front Desk

Bally’s Corporation; Baton Rouge (LA); On-site; USD 17,000 - 24,000; Full time

Job summary

Bally's Corporation in Baton Rouge, LA is seeking a Front Desk Agent to warmly welcome guests, manage check‑in/check‑out, and maintain confidentiality of guest information. You will support arrival and departure experiences with efficiency and courtesy.

The role includes assisting guests with reservations, handling phone calls, processing payments, and communicating hotel amenities. A team‑oriented, service‑driven candidate thrives in this environment.

Qualifications

• High school diploma or equivalent required.
• Experience with hotel operating systems preferred.
• Previous experience with computers is preferred.
• Hotel experience preferred.

Responsibilities

• Check-in and check-out processes for guests.
• Assist with guest requests and reservations.
• Answer phones and manage messages.
• Maintain guest confidentiality of information.
• Process guest payments and accounts at checkout.
• Inform guests about hotel amenities and offerings.
• Maintain knowledge of occupancy and events affecting operations.
• Escalate issues to supervisor as needed.

Skills

Guest service mindset

Communication skills

Team collaboration

Education

High school diploma or equivalent

Tools

Hotel operating systems

Computer literacy

Job description

Bally's Corporation in Baton Rouge, LA is seeking a Front Desk Agent to warmly welcome guests, manage check‑in/check‑out, and maintain confidentiality of guest information. You will support arrival and departure experiences with efficiency and courtesy.

The role includes assisting guests with reservations, handling phone calls, processing payments, and communicating hotel amenities. A team‑oriented, service‑driven candidate thrives in this environment.