Guest Relations & Events Concierge

Bally's Baton Rouge; Baton Rouge (LA); On-site; USD 16,000 - 23,000; Full time

Job summary

Bally's Baton Rouge is seeking staff to build guest relations, assist with event and guest reservations, and handle inquiries about casino offerings. The role emphasizes customer service, teamwork, and knowledge of casino amenities.

You will manage incoming calls, assist with promotions and bookings, and ensure a welcoming environment for guests. Flexibility for late nights, weekends, and holidays is required to support operations.

Responsibilities

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Responsible for assisting with reservations for events, promotions and guest accommodations.
• Answer all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino.
• Communicate details of and responsible for assisting with promotions, mailings and other offers with all departments.
• Ability to understand and use casino tracking programs.
• Provide valuable feedback on guest preference and their expectations.
• Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
• Book event, hotel and restaurant reservations for guests upon request.
• Make announcements throughout shift promoting upcoming events.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management.

Job description

Bally's Baton Rouge is seeking staff to build guest relations, assist with event and guest reservations, and handle inquiries about casino offerings. The role emphasizes customer service, teamwork, and knowledge of casino amenities.

You will manage incoming calls, assist with promotions and bookings, and ensure a welcoming environment for guests. Flexibility for late nights, weekends, and holidays is required to support operations.