Guest Experience & Event Reservations Specialist

Bally's Corporation; Baton Rouge (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Bally's Corporation in Baton Rouge, LA is seeking a guest services associate to build guest relations across shifts. You will talk with guests, welcome them, assist with reservations for events, promotions, and accommodations, and answer calls with casino expertise.

You will communicate promotions with departments, use casino tracking programs, and gather feedback on guest preferences. Maintain knowledge of amenities, book reservations, announce events, and ensure a clean, compliant workplace

Qualifications

• Must be able to obtain a Louisiana State Gaming Permit (preferred).
• Must possess excellent guest service skills to effectively deal with guests (preferred).
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company (preferred).
• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills (preferred).
• A high school diploma or GED equivalent is preferred (preferred).

Responsibilities

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Responsible for assisting with reservations for events, promotions and guest accommodations.
• Answer all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino.
• Communicate details of and responsible for assisting with promotions, mailings and other offers with all departments.
• Ability to understand and use casino tracking programs.
• Provide valuable feedback on guest preference and their expectations.
• Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
• Book event, hotel and restaurant reservations for guests upon request.
• Make announcements throughout shift promoting upcoming events.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management.

Skills

Guest service

Professional demeanor

Teamwork

Interpersonal skills

Written and verbal communication

Education

High school diploma or GED

Job description

Bally's Corporation in Baton Rouge, LA is seeking a guest services associate to build guest relations across shifts. You will talk with guests, welcome them, assist with reservations for events, promotions, and accommodations, and answer calls with casino expertise.

You will communicate promotions with departments, use casino tracking programs, and gather feedback on guest preferences. Maintain knowledge of amenities, book reservations, announce events, and ensure a clean, compliant workplace