Casino Guest Relations & Events Concierge

Bally's Interactive; Baton Rouge (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Bally's Interactive in Baton Rouge, LA is seeking a Guest Services Associate to connect with guests, facilitate event and venue reservations, and promote casino offerings. You will answer calls and stay informed on casino features to assist guests effectively.

In this role you’ll use casino tracking tools, provide feedback on guest preferences, and help coordinate promotions while maintaining top-notch guest service. A flexible schedule including nights and weekends is required.

Qualifications

• Build guest relations and make guests feel welcome on every shift.

Responsibilities

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Assist with reservations for events, promotions and guest accommodations.
• Answer all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino.
• Communicate details of and assist with promotions, mailings and other offers with all departments.
• Understand and use casino tracking programs.

Job description

Bally's Interactive in Baton Rouge, LA is seeking a Guest Services Associate to connect with guests, facilitate event and venue reservations, and promote casino offerings. You will answer calls and stay informed on casino features to assist guests effectively.

In this role you’ll use casino tracking tools, provide feedback on guest preferences, and help coordinate promotions while maintaining top-notch guest service. A flexible schedule including nights and weekends is required.