Guest Experience Associate — Front Desk & Growth Opportunities

Dimension Hospitality Group; Round Rock (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Growth opportunities

Dynamic team environment

Job summary

Dimension Hospitality Group is seeking a friendly Guest Service Representative to support front desk operations at our Round Rock property. You will greet guests, assist with check-ins/outs, handle reservations, and ensure smooth daily service.

The role emphasizes hotel best practices, strong communication, and problem-solving to create memorable stays. Prior hotel or customer service experience is helpful but not required; flexible to work holidays and weekends.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and elevate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Friendly presence

Multitasking

Tools

Hotel systems

Job description

Dimension Hospitality Group is seeking a friendly Guest Service Representative to support front desk operations at our Round Rock property. You will greet guests, assist with check-ins/outs, handle reservations, and ensure smooth daily service.

The role emphasizes hotel best practices, strong communication, and problem-solving to create memorable stays. Prior hotel or customer service experience is helpful but not required; flexible to work holidays and weekends.