Front Desk Guest Experience Specialist

Dimension-Hospitality,-LLC; Austin (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Dimension-Hospitality, LLC in Austin, TX is seeking a friendly Guest Service Representative to welcome guests, assist with check-ins and check-outs, manage reservations, and handle daily service needs at the front desk. You will operate the front desk system, coordinate with housekeeping and other departments, answer questions, resolve issues promptly, and provide local information to guests.

Prior hotel or customer service experience helps, but is not required; flexibility for weekends and

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalate concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication

Computer skills

Multitasking

Tools

Front desk software

Job description

Dimension-Hospitality, LLC in Austin, TX is seeking a friendly Guest Service Representative to welcome guests, assist with check-ins and check-outs, manage reservations, and handle daily service needs at the front desk. You will operate the front desk system, coordinate with housekeeping and other departments, answer questions, resolve issues promptly, and provide local information to guests.

Prior hotel or customer service experience helps, but is not required; flexibility for weekends and