GUEST SERVICE REPRESENTATIVE

DR HOTEL EMPLOYEE LEASING LLC; Round Rock (TX); On-site; USD 23,000 - 24,000; Part time

Job summary

DR HOTEL EMPLOYEE LEASING LLC seeks a friendly Guest Service Representative at Homewood Suites Austin Round Rock in Round Rock, TX. This part-time role supports front desk operations, check-ins, check-outs, and reservations, delivering memorable guest experiences with a positive, professional presence.

You'll greet guests, handle payments, coordinate with housekeeping, and provide local information. Flexibility for weekends and holidays is appreciated, with opportunities to grow in front desk

Qualifications

• Experience in hospitality or customer service is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check-ins, check-outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalations as needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication

Computer skills

Dependable

Tools

Hotel PMS

Job description

Job Details: Job Location: Homewood Suites Austin Round Rock - Round Rock, TX, Position Type: Part Time, Salary Range: $16.50 - $17.00Hourly, Job Shift: Swing, You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalator concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team

If you are ready to assist guests and help create memorable stays, we would love to meet you.

EOE

Qualifications: What Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends