Guest Service Leader | Front Desk Excellence & Growth

HOMEWOOD SUITES - AUSTIN ROUND ROCK; Round Rock (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

HOMEWOOD SUITES - AUSTIN ROUND ROCK is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team from arrival to departure. You will assist with check-ins/check-outs, reservations, and guest inquiries, while coaching staff and maintaining brand standards.

The role emphasizes coaching, problem solving, and professional guest interactions in a busy hotel environment. Experience in hospitality and strong communication are essential for success.

Qualifications

• Previous front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.

Responsibilities

• Supervise front desk staff and daily operations.
• Assist with check-ins, check-outs, reservations, and guest inquiries.
• Provide coaching and training to team members.
• Handle guest concerns and resolve service issues professionally.
• Ensure front desk procedures and brand standards are followed.
• Maintain accurate records, logs, and shift information.
• Communicate important updates to management and other departments.
• Assist with cashiering, billing, and basic audit tasks.

Skills

Front desk supervision

Guest service training

Customer service

Communication

Problem solving

Multitasking

Team leadership

Shift coverage

Cashiering

Billing

Hotel systems

Tools

PMS software

Job description

HOMEWOOD SUITES - AUSTIN ROUND ROCK is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team from arrival to departure. You will assist with check-ins/check-outs, reservations, and guest inquiries, while coaching staff and maintaining brand standards.

The role emphasizes coaching, problem solving, and professional guest interactions in a busy hotel environment. Experience in hospitality and strong communication are essential for success.