Guest Experience Specialist — Front Desk & Growth Path

HOMEWOOD SUITES - AUSTIN ROUND ROCK; Round Rock (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

HOMEWOOD SUITES - AUSTIN ROUND ROCK is seeking a Guest Service Representative to support front desk operations and deliver friendly, efficient service to guests. You will handle check-ins, check-outs, reservations, payments, and guest inquiries while coordinating with housekeeping and other departments to ensure a smooth, memorable stay.

Prior hotel or customer service experience is helpful but not required, and flexibility for shifts, including holidays and weekends, is important.

Qualifications

• Strong customer service and communication abilities.
• Friendly, positive and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized and able to multitask.
• Hotel or customer service experience is helpful but not required.

Responsibilities

• Greet guests with a friendly, helpful attitude and assist with check-ins and check-outs.
• Handle reservations, room assignments, and payments efficiently.
• Answer guest questions and resolve issues promptly.
• Coordinate with housekeeping and other departments to maintain smooth operations.
• Provide local information and assist with general hotel needs.

Skills

Customer service

Communication

Problem solving

Positive demeanor

Multitasking

Tools

PMS software

Hotel systems

Job description

HOMEWOOD SUITES - AUSTIN ROUND ROCK is seeking a Guest Service Representative to support front desk operations and deliver friendly, efficient service to guests. You will handle check-ins, check-outs, reservations, payments, and guest inquiries while coordinating with housekeeping and other departments to ensure a smooth, memorable stay.

Prior hotel or customer service experience is helpful but not required, and flexibility for shifts, including holidays and weekends, is important.