Front Desk Guest Services Specialist — Growth & Perks

White Lodging Services, Inc.; Austin (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

DailyPay

Shift swapping app

Referral bonuses

401(k) plan

PTO with rollover

Wellness tools

Tuition reimbursement

Discounts on stays

Growth opportunities

EAP

Healthcare from day 1

Life and disability insurance

Parental leave

Job summary

White Lodging Services, Inc. is seeking a friendly front desk associate in Austin to welcome guests, manage reservations, and ensure a seamless check-in and check-out experience.

You will thrive in a dynamic, guest-facing environment and contribute to a supportive team culture. The role emphasizes strong communication, a customer-first mindset, flexibility, and the ability to work long hours, weekends, and holidays.

Qualifications

• Strong communication and customer-service mindset.
• Ability to welcome guests and manage reservations.
• Willingness to work long hours, including weekends and holidays.

Responsibilities

• Greet guests and manage check-in/check-out.
• Handle reservations and room assignments.
• Follow cash handling and hotel procedures.
• Maintain lobby cleanliness and security of guest information.
• Resolve guest concerns promptly.
• Assist with other front desk tasks as needed.

Skills

Strong communication

Customer service

Flexibility

Team player

Outgoing personality

Hospitality experience

Fast-paced

Job description

White Lodging Services, Inc. is seeking a friendly front desk associate in Austin to welcome guests, manage reservations, and ensure a seamless check-in and check-out experience.

You will thrive in a dynamic, guest-facing environment and contribute to a supportive team culture. The role emphasizes strong communication, a customer-first mindset, flexibility, and the ability to work long hours, weekends, and holidays.